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What if I have an existing domain name?

You can transfer you existing domain to your new website purchased through GoMedia. Simply follow the prompts to add you domain name information through the shopping cart process.

You will also need to update your nameservers for the domain with your domain registrar, see Domain Management from our tutorial index to learn how to do this with on of the more popular domain registrars.

I know you are an Australian based company, but can I purchase a website or service if I live overseas?

Absolutely! Our Website Packages and Services are perfect for anyone or any business anywhere in the world. There is no restrictions to what country you are located and we have a client base spanning across the world including America, Japan, New Zealand, Singapore, United Kingdom and Canada.

Please note that the prices and ongoing annual hosting and domain registration fees are quoted in Australian Dollars (AUD) and our business and service hours are AEST.

Who is GoMedia?

GoMedia is an growing Australian born and based digital agency who specialise website packages, hosting, API development, web and graphic design and branding services that delivers complete solutions to businesses, organisations and individuals. We hire a range of staff with Government and Private Sector experience who are passionate about the web and future of internet solutions.

Learn more about GoMedia here.

What happens with hosting and my domain name at the end of the 12 months registration?

Providing you continue hosting your website with us, you will not need to do anything about your hosting and domain registration after the first 12 months, only cover the additional cost to maintain the your website and technical support needs.

If you would like to cancel your account, please inform us prior to your 12 month period expiring and you will not be billed for the following 12 months. Simply raise a support ticket through your GoMedia client area and our team can easily assist.

Can I register .com.au domains?

Yes, .com.au (as well as .org.au & .net.au) domains are available with all our website services or for individual registrations. Only those with a registered ABN (Australian Business Number) are able to purchase a .com.au domain name in accordance with the Australian Government’s website standards. You can also purchase any other domain extension including .com, .org, .net, .info, .biz etc. without a ABN number.

How do I pay?

We offer a range of different payment methods so it’s easier for you to get and stay online with GoMedia. You can pay through our SSL certified, secure shopping cart and checkout using valid credit/debit card or Paypal methods.

Do you provide website hosting for my other websites?

Yes, we can host an unlimited amount of your existing or new websites for you! Our support team can help you easily manage these.

Contact the GoMedia Support Team to discuss your website hosting needs or for existing clients, raise a ticket through your GoMedia Client Area.

Are there any restrictions vs. standard hosting?

No! There are no restrictions with GoMedia website hosting versus standard hosting. In fact, you may find that GoMedia hosting offers more features in terms of hosting tools than most other standard hosting services. We give you complete access and control to your accounts at all time. You’re in complete control with GoMedia.

Contact the GoMedia Team to discuss your hosting needs or for existing clients, raise a ticket through your GoMedia Client Area.

What are the requirements of an Australian domain?

With Australian Domains (.com.au, .net.au, .org.au) there are a few requirements that you may need to be aware of. First of all, the policy on Australian Domains require that you register an Australian domain for a minimum of 2 years, this is unfortunately why Australian domains are not able to be included free in our Packages. In addition to that you will also need to be able to provide an Australian business or company name and business or company number upon registration. It may say like a little more effort than say just a standard .com domain, however if you are targeting Australian based consumers it is definitely worth the extra effort.

What is WordPress?

WordPress is an open source online publishing platform that also works as an impressive Content Management System (CMS). WordPress is used world wide as a stable website and blog publishing application powered by PHP and MySQL. It has many features including a plug-in architecture and a templating system.

The core software is built by hundreds of community volunteers, and when you’re ready for more expansion, there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Being open source also gives you the possibility to customise your website and Content Management System (CMS) in anyway you wish to suit you and your business needs.

There’s no need to worry if you’ve never touched a website or edited anything before. We offer a range of Website Management Support Packages or Website Design and Development Services to assist you with getting your personal or business website working for you. You’ll also be backed by one of the biggest communities on the web with WordPress support, so you’ll have the support and reassurance as you grow your website and presence on the internet.

How often do you provide project updates

We have flexibility with our project updates, ideally we like to stick to a weekly update schedule, however, we are happy to adjust based on your preferences. We also use the online contract & agreement management platform Agreemi, which provides an always accessible dashboard that tracks deliverables and milestones for the project.

Need Something More?

Need Support?

Find step by step tutorials, videos, user manuals and guides to help you with your website without limits. Before contacting our support team, look through our support and knowledge base as most answers can be found to your questions here.

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Let Us Help You

Support

We offer a range of support packages that include priority and management support by our Australian based support team. View our range our website management packages to get your website and business on the right track.

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